Q: Is the Carrot Car Seat approved for Airline Travel?
A: No standard exists regarding car seats and airline travel. Please check with your travel agent/airline as to whether they approve the Carrot Car Seat to be taken on the flight.
Q: Can the Carrot 3 Car Seat be fitted to a Turntable Base?
A: Yes, for vehicles with ISOfix Securing Points only.
Q: How do I install the Carrot 3 when my car has ISOFIX?
A: For European and later model cars that have ISOFIX, the Carrot can be fitted with ISOFIX mounts if desired. See below images for where ISOFIX mounts are located in a vehicle.
Q: What are the most important measurements when prescribing a Carrot 3000?
A: Shoulder height & Seat Depth of the user. User weight must also be between the minimum 14 kg and maximum 36 kg.
Q: Which Footplate size do I need?
A: Medifab need the user's lower leg length measurement to determine size. Small footplate height is 25-30 cm, Medium footplate height is 30-40 cm, Large footplate height is 40-50 cm
Q: When should a Footplate be used?
A: When the user:
Travels on long journeys
Tends to kick the seat (it has integral Velcro® straps)
For enhanced pelvic stability
Also to protect the seat upholstery
Q: What do I do if the footplates are loose?
A: Ensure the adjustment nut is tight or alternatively Medifab can screw a plate between to join the footplates.
Q: When should the Shoulder Growth Wings be used?
A: When shoulder height is greater than 45 cm and where more shoulder support/protection is required.
Q: How do I install the Shoulder Growth Wings?
A: To install, you require 1 x Phillips screwdriver. Unscrew screws and remove the headrest, add the wings, reinstall the headrest and then tighten screws.
Q: The child is growing out of their Carrot-3 car seat, what accessories should I add first?
A: The backrest infill pads should be added under the backrest unless the client shoulder height in sitting is more than 45cm. The Growth Wings are then the correct accessory to add to obtain correct shoulder strap height. Seat Depth inserts can be added for the correct seat depth length. These come in two versions; rodded or clip-on depending on whether you have a footplate installed. See user manual.
Q: The front chest pad or headrest seems too big?
A: Medifab now have smaller headrests and chest pads. Also (only if necessary, as this can compromise safety for some users) you can remove the chest pad altogether and only use the straps and buckle. Please do this as follows:
- Remove the chest pad via the screws in the buckle.
- Shorten the strap distance so that the buckle sits down in the pelvis region, as low as possible.
- If in doubt please send Medifab a photograph of how this looks once the user is in the car seat so that we can approve this for you.
Q: What diagnosis does the Carrot 3000 suit?
A: Carrot 3000 is used for basic travelling needs through to ASD and Cerebral Palsy etc. and up to high support needs. For very high needs (or for enhanced postural support), Medifab recommend the Timy.
Q: How do I adjust the shoulder harness?
A: The red button at the front releases the harness.
Q: How do I adjust the chest pad?
A: The yellow button at the front releases crotch strap and chest pad. Position the chest pad as low as possible to not obstruct the neck.
Q: What should be done if the user escapes from their car seat?
A: Medifab have 3 versions of anti-escape upgrades for escapologists. Please talk to us regarding your specific need. Medifab also have shoulder strap cross-straps to prevent the child pulling the shoulder straps off etc.
Q: How do I adjust seat depth?
A: No tools required. Add seat depth spacer pads. Add waterfall front for younger children. Otherwise the 90 degree front. This is installed/adjusted by use of the release (Orange) at the front of the car seat.
Q: What should be done if the user has poor head control?
A: Add the tilt wedge, as this gives 30 degrees of tilt. Also check that the seat depth is not too long – which can encourage a slumped posture.
Q: The Carrot 3 Car Seat opens up (backrest and base swing apart) when I pull it out of the vehicle?
A: Medifab have 'adjustable hip-angle straps' to solve this situation.
Q: Do I need to use the seat belt?
A: Carrot-3 must ALWAYS be used with a Lap-Sash 3-point belt. In Australia it must also be properly connected with the tether strap.
Q: What are the 2 black straps at the rear of the Carrot-3’s backrest?
A: The two securing straps are for extra security and can be fastened around the backrest horizontally or vertically. These are not compulsory and are for stability issues only.
Q: I find the covers too hard to wash regularly, is there a solution?
A: Yes! Medifab can provide wipe-down covers for the front chest pad. If required Medifab can also provide wipe-down covers for the entire base and backrest as well.
Q: Is there a swivel base for the Carrot 3 Carseat?
A: Only in special circumstances do we offer this feature. The vehicle must have ISOFIX latching points in the seat and it must not be expected to be taken out of the vehicle on the regular basis. The swivel is very heavy but works well in the right setting. We recommend you trial the Timy car seat in the 1st instance.